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Título:
BLOQUEE ESA DEFENSA: COMO ASEGURARSE DE QUE SU CRITICA CONSTRUCTIVA FUNCIONA

Title:
BLOCK THAT DEFENSE: HOW TO MAKE SURE YOUR CONSTRUCTIVE CRITICISM WORKS

Autor(es):
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Autor(es): FIELD, ANNE

Fuente del inglés:
HARVARD MANAGEMENT UPDATE, VOL.12, ISSUE 9, SEP., 2007, P.3-5

Fuente del español:
HARVARD MANAGEMENT UPDATE, NO.121, MAYO, 2008, P.7-8

País(es)
N/A

Materia(s):
JEFES EJECUTIVOS; EMPLEADOS--ACTITUDES; PERSONAL--ADMINISTRACION; APTITUD DIRECTIVA

Resumen:
The article offers tips for chief executive officers (CEO) on how to approach a talented employee who has a defensive attitude in dealing with criticism. It is stated that in approaching such employee, the CEO should prepare a presentation. With the use of the best approach, the CEO should reinforce the message repeatedly by making two to three conversations. Moreover, it is suggested that CEO's should minimize the employee's defensiveness by using nonjudgmental language.

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